Building Trust: Grievance Mechanisms That Workers Actually Use

November 5, 2026

Grievance mechanisms have existed for decades, but human rights due diligence has expanded their role in three key ways:
- Broader User Base: Expanding beyond office staff to include blue-collar workers.
- Wider Scope: Moving from compliance-only issues to comprehensive human rights.
- Extended Reach: Stretching from a company’s own operations into its global supply chains.

Traditional whistleblowing hotlines rarely work on a remote factory floor, where workers often face limited phone access, a lack of trust in management, and fear of retaliation.

Under the UNGPs and emerging regulations, expectations are shifting from proof of existence to proof of effectiveness. Companies must now demonstrate that workers trust the channel, actively use it, and see their reports lead to tangible action.

Join Antoine Heuty, Sr. VP of Human Rights at EcoVadis, and Emma Seymour, FCIPD, Senior Partner at Gratiya Advisory, for a conversation on high-trust reporting channels. Drawing on Emma’s 25+ years of HR and ethical recruitment practice across the GCC, they’ll explore how EcoVadis Worker Voice, deployed alongside partners like Gratiya, connects global brands directly with remote supply chain workers.

What you will learn:
- Why white-collar integrity hotlines fail to support supply chain workers.
- What distinguishes a trusted grievance channel from an ignored one.
- How to design accessible, anonymous channels that protect workers from retaliation.
- How to track outcomes and prove that remedy is effective, not just available.

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